FAQ
ORDER INFORMATION
Why buy sex dolls from Zaleyah?
Zaleyah is committed to providing you with the best online sex doll shopping experience, offering high quality, affordable sex dolls with great customer service. We are the world's leading online sex doll site offering a wide range of dolls to satisfy the diverse tastes of our customers today. All realistic sex dolls we sell are made of TPE material or medical grade silicone.
Are sex dolls legal? Will my doll pass customs?
Yes, adult-looking dolls are legal in all Western countries. All sex dolls on Zaleyah.com are legitimate, so you can buy with confidence.
How to order a sex doll?
Browse our wide range of dolls and select the one that's right for you.
Click the “Add to Cart” button after adding your custom options.
Go to “Shopping Cart” and then click on “Proceed to Purchase.”
Will I receive free gifts?
We offer some free gifts if you buy a sex doll from Zaleyah. You will get an instruction manual, a wig, a comb, a vaginal sprayer, and even a soft blanket for your doll.
PAYMENT INFORMATION
Can I use a promo code or coupon?
Yes, absolutely!!! When we offer promotions, you can apply the promo code to your order by typing or copying and pasting it into the coupon box, then clicking the “Apply Coupon” button to update your cart total.
How can I pay?
Zaleyah offers two payment options for your security: Credit Cards or Crypto Payment
Are my online transactions safe and secure?
Your privacy and payment security are very important to us! We use SSL to encrypt all information. You can see the green padlock on the left side in the URL address bar followed by “https://” instead of just “http://”, which indicates that the connection is encrypted.
Can I change or cancel my order?
No, you cannot cancel your order once it has been processed.
SHIPPING INFORMATION
Which shipping company do you use?
Our shipping partners are UPS and FedEx. We use them to ensure safe delivery.
What country are you based in and where do you ship from?
We have offices in China. All orders are shipped from China, where our sex doll factory is located. Orders from the United States and the European Union are shipped directly from our warehouses!
To which countries do you ship?
We ship to all countries except India, Pakistan, the United Arab Emirates and Thailand due to the illegality of sex toys and strict customs restrictions.
What is the shipping cost?
Zaleyah offers free worldwide shipping for your convenience. There are no hidden fees.
How do I get my tracking number?
A tracking number is emailed to you as soon as your doll is ready for shipment.
How long will it take to receive my doll?
Once payment is made, we start producing your doll within 24 hours. Your doll should be ready for shipment within 5-7 days, and delivery usually takes 7-12 business days. Most dolls arrive 2-3 weeks after ordering.
SEX DOLL INFORMATION
Can I return my doll if I am not satisfied?
Customer service is very important to us. If your doll has defects upon receipt and has not been used in any way, we can arrange to return the doll as long as you notify us within 24 hours of receiving it. However, we do not cover the return shipping costs.We will repair or replace the doll depending on the level of defect found.
What is the difference between TPE and Silicone?
Sex Doll in TPE:
Pros:
- More affordable
- More realistic
- Thermal stability
- Flexibility in every sexual position
- Completely safe
- Odorless
Cons:
- More prone to stains
- Requires frequent maintenance
- More sensitive to heat
Sex Doll in Silicone:
Pros:
- Hyper-realistic appearance
- Easy to clean
- Less sensitive to heat
- Low maintenance
Cons:
- More expensive
- Less flexible
- Low elasticity
How long do sex dolls last?
TPE and Silicone sex dolls can last for years if they are used and cared for properly.
How to store a sex doll?
The sex doll should be stored either on its back on a soft surface, or upright (but not standing on its legs). It should assume a neutral position, approximately as it arrived in the box. Common options include placing it on a bed or in the box in which it arrived, or hanging it in a closet if it has a hook for a neck wire.