The purchase of a sex doll is a significant commitment. As high-value items, we understand that these are not just sex toys but long-term investments. That's why they are covered by Zaleyah's Customer Protection Guarantee, which protects our customers from receiving anything other than the highest quality sex doll in perfect condition.

If we have made a mistake in your order or if the product has a significant defect, we will compensate you, assist you in repair, or potentially replace your doll for free if it is clearly a manufacturing defect.

In Case of Defect: Inspect the doll as soon as you receive it. If you notice a defect in the doll, or if you find that the doll is significantly different from your order, let us know by sending us photos and videos within 48 hours of receiving the order. If you believe you are entitled to compensation or replacement, do not use your doll. Keep it as new and unused, with the box and all packaging material.

If your product is clearly broken or defective and the error is due to the manufacturing process, we will replace your doll.

Important to Know Before Placing the Order: All our sex dolls are CE, ROHS, 6P, MSDS certified. The dolls are shipped directly from China where our factory is located. The sex doll is a customized product created specifically for you. Orders cannot be canceled for any reason. Our customers are very satisfied.